Tarte Reviews

tarte.com: tarte cosmetics pioneers high-performance naturals?? Based on 378 customer reviews from our shopper community, Tarte’s overall rating is 2.10 out of 5 stars and 30% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 56% of reviewers consider Tarte overall a good value option, based on a rating of 2.81 from 32 votes. Most consumers are generally satisfied with Price & Quality (3.15 / 20 reviews) Tarte offers. The most common issues with Tarte are around Shipping & Delivery, Return Policy and Customer Service based on a rating of 2.06, 1.92 and 1.90.

2.1

378 Reviews

Overall Rating

5 Stars

71

4 Stars

25

3 Stars

16

2 Stars

23

1 Star

243

Good Value

2.8

Price & Quality

3.2

Shipping & Delivery

2.1

Customer Service

1.9

Return Policy

1.9

All Reviews (378)
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crazyelephant711
May 03, 2023
"Got their Tubing Mascara which is the…"
Got their Tubing Mascara which is the best i have ever used!
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greenpeacock800
April 27, 2023
"You never know what you’re going to get"
Tarte cosmetics is either hit or miss there’s nothing in between unfortunately. I have purchased their clay eyeshadow palettes that look beautiful, but they have no pigment. They have no staying power and I end up returning them.

Then I have bought pallets that are amazing, such as
The Maneater pallet is the opposite of everything I just said. The colors are rich and creamy. They go on beautifully. They are highly pigmented. There’s not a lot a fall out. It’s a beautiful mix of matte, satin and shimmer.  Their Sweet Tarte Cravings is another beautiful palate.

My favorite waterline eyeliner to help open your eyes more is fake away by Tarte. It comes in the perfect peachy cream color to help open your eyes after a long night out.  It is far more natural looking than using white eyeliner. It is super smooth and non-irritating.

Tarte cosmetics only get three stars, because you never know what you are going to get. I would suggest purchasing Tarte from Ulta or some other place that accepts returns, because you will end up returning half of what you buy. 
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heavywolf727
April 04, 2023
"Unsupportive and ill-equipped customer service"
I've been in the beauty industry since 2004. I've been licensed since 2009. I've had a PRO discount with Tarte since 2011. By December 2022 I stopped receiving my industry discount. When I reached out via their customer service I was informed it was due to my e-mail being unsubscribed, which "allegedly" was remedied. When I contacted them a month later without receiving my PRO discount again, I was told the issue would be moved up the ladder and provided a code on their end. When I went to purchase my products the code was only for 20% off. Once again reaching out to customer service I was told certain products coupons were not applicable towards. When customer service tried to tell me it was because "x product" was not discounted, I let them know that was untrue as it always had been in the future and if that were the case the coupon code wouldn't work on it. The problem is they refuse to provide me with the accurate code. Which for the last 12 years has been 40% off. Instead of issuing me the correct one for checkout, they wanted me to purchase my items with the incorrect code, wait 1-3 days for them to ship it, contact them again and wait for a price adjustment. Listen, I've been in this industry for too damn long, wearing too many hats, for too many companies, for too many brands, with too much insider knowledge to know this is one of the most EGREGIOUS forms of customer service I have ever encountered. I've been on the backend of these situations myself, and for Tarte employees to be this vague, this ill-informed, this poorly directed in protocol, to prompt me to write a disparaging review, you know it's bad. Get your act together, provide succinct straight-forward responses to the questions I ask, do not leave the customer having to service themselves, and be conscious of the fact that poor interactions leave a very lasting impression. I will not move forward with Tarte in any capacity until, if ever, they get their act together once more.
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StellaBoyd
April 04, 2023
"Unsupportive and ill-equipped customer service"
I've been in the beauty industry since 2004. I've been licensed since 2009. I've had a PRO discount with Tarte since 2011. By December 2022 I stopped receiving my industry discount. When I reached out via their customer service I was informed it was due to my e-mail being unsubscribed, which "allegedly" was remedied. When I contacted them a month later without receiving my PRO discount again, I was told the issue would be moved up the ladder and provided a code on their end. When I went to purchase my products the code was only for 20% off. Once again reaching out to customer service I was told certain products coupons were not applicable towards. When customer service tried to tell me it was because "x product" was not discounted, I let them know that was untrue as it always had been in the future and if that were the case the coupon code wouldn't work on it. The problem is they refuse to provide me with the accurate code. Which for the last 12 years has been 40% off. Instead of issuing me the correct one for checkout, they wanted me to purchase my items with the incorrect code, wait 1-3 days for them to ship it, contact them again and wait for a price adjustment. Listen, I've been in this industry for too damn long, wearing too many hats, for too many companies, for too many brands, with too much insider knowledge to know this is one of the most EGREGIOUS forms of customer service I have ever encountered. I've been on the backend of these situations myself, and for Tarte employees to be this vague, this ill-informed, this poorly directed in protocol, to prompt me to write a disparaging review, you know it's bad. Get your act together, provide succinct straight-forward responses to the questions I ask, do not leave the customer having to service themselves, and be conscious of the fact that poor interactions leave a very lasting impression. I will not move forward with Tarte in any capacity until, if ever, they get their act together once more.
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RonaldGregory
March 31, 2023
"Buyer beware.."
Buyer beware... this company lies about when your order will be shipped. Have my money and no package in transit and was given some BS excuse. I will be leaving bad feedback everywhere.
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LeslieHamilton
March 29, 2023
"RIP off"
I've been excited to try tarte. Hear so many good things. Finally ordered. Everything is SOOOO SMALL... looks bigger in the pictures online. Also I got a travel size foundation which I knew was going to be small. But when I squeezed it to get some out literally less then half of the container was empty and just air. Like I understand needing a tiny bit of space to get the product out. But there was only like 1/4 of the bottle full of foundation. IF THAT. They are ripping people off. Very disappointed. Will not order again. Just because of that.
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organicduck749
March 29, 2023
"RIP off"
I've been excited to try tarte. Hear so many good things. Finally ordered. Everything is SOOOO SMALL... looks bigger in the pictures online. Also I got a travel size foundation which I knew was going to be small. But when I squeezed it to get some out literally less then half of the container was empty and just air. Like I understand needing a tiny bit of space to get the product out. But there was only like 1/4 of the bottle full of foundation. IF THAT. They are ripping people off. Very disappointed. Will not order again. Just because of that.
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HildaRichards
March 06, 2023
"Order problem"
I am trying to order, but the system does not allow me to that. I am putting all informations correct. So it is sucks right now
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m2mhines
March 06, 2023
"Order problem"
I am trying to order, but the system does not allow me to that. I am putting all informations correct. So it is sucks right now
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calliehj4
February 20, 2023
"These morons sell an eye cream and even…"
These morons sell an eye cream and even do nit know it contains retinil ingredients. They put their clients health at risk and do not care about it. As everyone know vitamin A products are not recommended for some conditions. Firstly they do not mention the ingredient in their brief explanation of the product. Second they do not warn their clients anyhow like “please note there is..”. Thirdly they even do not know the ingredient list of their products and asked me where did I saw this information. Lastly they refuse to provide approximate percentage of this ingredient so our doctors can measure the risk.
I am honestly in shock with their inadequate response and am considering to take this further in court. They must inform their clients properly and take responsibility when this is not done.
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gothicham
February 10, 2023
"Absolutely terrible"
Absolutely terrible. They were running a "promo" on the site, so I placed couple of orders. Next day orders got canceled without any explanation. So I tried placing again - same thing, canceled without any explanation. Tried final 3rd time - this time got an error message, that my credit card was invalid, so I tried a different one - same thing. Tried paypal - same thing. I finally gave up, none of the orders went through.. so much for the "Sale"
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blackmeercat201
January 20, 2023
"Difficulty placing an order"
I was trying to place an order for 2 days after payment I get an error saying “payment not accepted try different method”. Tried different methods, paypal different cards. Still same error pops up: “try different payment method”.
I was able to place an order 2 days ago but now it’s been a huge problem for me.
contacted customer service twice still no result.
Disappointing that no one could help. I just simply wanted to buy some make up products seems like there is no answer for my problem.
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ZoeyObrien
December 20, 2022
"Won’t refund"
Ordered from tarte a lot and they refuse to offer refund as in the UK. I now have concealer unopened which is the wrong shade which I can’t use, they need to be obeying by the consumer rights act when selling to the UK
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RoyWood
December 15, 2022
"SHOCKING SCAM"
As with most other people reviews, disgusting customer service and totally unacceptable.
Ordered on black friday and waited 3 weeks for my parcel, none of the order references given to be worked on their website, contacted them and was told by one person it would be delivered this week, then two days later get an email saying that my order was "lost" and they cant send a replacement and have to reorder?!?! If that wasn't unacceptable enough, I also have to wait 2 weeks for a refund from the first order?!
COMPLETELY out of my control yet you cant do anything to rectify it?? This isn't the first time they've pulled this scam either
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HowardBoyd
December 11, 2022
"Amazing customer service!"
First of all, For all the Aussies out there, be aware that it's going to take a while to get to you. I assumed that everything was shipped from Australia because I was on the 'AU' website but that isn't the case. My order took like 6 weeks to get to me and was stuck in customs for like 2 weeks. To be fair, i did order during the black Friday sale so that could have contributed to the shipping times. Anyways, one of my palletes came broken, so i emailed them and they got back to me really quickly which was really good of them, however they said they weren't able to replace anything for international orders which was disappointing considering it was a gift. However, i was really impressed by how they handled the situation. They issued me a refund (sale price), gave me a code for 40% off my next purchase and said in order for me to get my order at the original price, they would honour the remaining 30% and the shipping fees of the fastest shipping method. This all happened in a matter of 1-2 days! Super impressive. I'm not sure if i would order again based on the shipping times but besides that, they were super amazing.

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Questions & Answers
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I want my damn refund !!! you never sent out my $#*!ing package but i paid for fed ex 2 day and then you took $ 631 out of my account con artists !!!

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Has anyone ordered from tarte cosmetics in india , pls share your experience

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How long does shipping take to uk?

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Okay so, i ordered a facial cleanser along with my birthday set, and it was supposed to come june 28-july 1. it did not arrive. what's up with that.

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I tried to order and it said card declined and charge me 3 times i dont know what to do

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